01Final sale
All purchases are final: we do not accept returns or exchanges for size, color, or change of mind. We recommend reviewing the description, available sizes, and contacting us with any questions before making a purchase.
02Manufacturer's damage warranty
If you receive a piece with a manufacturing defect —for example, open seams, defective closures or hardware, stains or breaks of origin— we resolve it with you.
To apply, you must report it within the first 24 hours of receiving your order. After this period, we cannot accept the claim.
03How to report it
Write to us from the contact page indicating your order number, along with photos or a video where the damage is clearly visible.
The item must be unused, unwashed, and with its original tags and packaging.
04What solution do you receive
Once the damage has been verified, we offer to replace the item with an identical one or, if it is not available, a credit or refund for the amount paid for that item.
05What is not covered by the warranty
It does not cover wear and tear, damage from washing or inadequate care, minor tone differences due to your device's screen, or items reported after the 24-hour period.
06Wholesale orders
The same conditions apply to wholesale price orders. We ask that you review all items upon receipt and report any factory damage within the same 24-hour time frame.
07Cancellations before payment
While your order is reserved and unpaid, you can ask us to cancel it. If you don't confirm payment within 3 days, the reservation expires on its own and you won't be charged anything.